welcome to saltmarshe fine art customer services
 
our outlets
Our Outlets

Throughwelsheyes Cardiff
Throughwelsheyes at Celtica
                              (North Wales)
Throughwelsh Art Fairs

Contact Details

Saltmarshe Fine Art
Publishers & Distributors

352 Caerphilly Road, Heath
Cardiff CF14 4NT

Tel 02920 657585
Fax 0560 1142996

sales@saltmarshe.com
enquiries@saltmarshe.com
trade@saltmarshe.com
www.saltmarshe.com

home delivery or store collection lifetime guarantee on prints
Guarantees

All our frames have a one year guarantee and all our prints are accompanied by a 'Lifetime' guarantee.

Saltmarshe Art Publishers offers the original 'registered' owner a Life Time Guarantee* on the inks and paper used in the printing of editions. If, under due care**, the ink in the print fades, Saltmarshe Art Publishers Limited will replace the print at our discretion. Should you ever need to use the guarantee, send us the print, a copy of this certificate and your details.

* As indicated by Wilhelm Imaging Research Inc. and subject to Saltmarshe Art Publishers Ltd owning the right to reproduce the image at the time of replacement.
** Displayed under Gallery conditions.


30-Day guarantee
All orders placed with Saltmarshe are subject to a 30 Day Guarantee.

If you are unhappy with the product and you inform us within the 30 days, we will exchange the goods or give a refund.


Gift Vouchers

You can buy Saltmarshe Gift vouchers online, at one of our shops, or by phone on 02920 6575855. They are available in multiples of £5, £10, £20 or £50 and can be dispatched to any UK postcode together with a card and gift message.


Gift Exchange Policy

We offer a three month gift exchange policy, starting from the date of purchase, on prints given as gifts. only and this size. The exchange is on the print only, must be like-for-like in shape and must be accompanied by proof of purchase date.

Refund Policy

We do not give refunds but will exchange items to the same value up to 28 days after purchase, as long as the items are in perfect condition and seals on packaging have not been opened. Frames which have been chosen by the customer to frame a print , and are thus used, cannot be refunded. We are however, happy to replace the print and reframe.


Returns Policy

We must be notified by email or by phone of any damaged goods, within three days of delivery. You will be issued with a returns number and a replacement and collection organized within fourteen days.

We have tried to make your online shopping experience with Saltmarshe as secure, quick and easy as possible. If you do require further assistance please telephone 02920 6575855 Monday to Saturday 9.30 to 5.30, or email our customer service team at enquiries@saltmarshe.com

Getting started

The names along the navigation bar at the top of the screen are art collections and product departments. Clicking on these names will take you to a new page with further details of that collection/department. To view the products within the collection click on the square images or the collection name.

The products will be displayed eight at a time. To view further products click 'next page'. By clicking on a product image or "more info" you will be taken to a separate page with further details of the product such as availability, sizes and prices. To view a larger image of the product click 'view larger image' on the right. You can add items to your basket as you browse.

To see what items you have placed in your basket you need to click the 'View cart' link in the left column. When you click on your basket it shows you the quantity, title and subtotal of any product(s) you've put into your basket.


Using Search

Our Search engine works by checking your search term against all the product titles currently on our website. It then shows products on the page that may match your query.

Payment options

We offer various ways for you to pay for your order, including: Visa; MasterCard; Maestro; American Express; Solo and Delta.



Placing your order

Once you've found the items you'd like to buy and have added them to your cart, you can begin the checkout process by clicking on 'View cart' or 'Checkout'. You can go straight to checkout to pay for your goods and arrange delivery. At checkout, you can review and amend your order details on the Order Summary page. When you're ready to complete your order, click the 'place order now' button and wait for an online acceptence. You'll also be sent a confirmation email shortly after placing your order.

Delivery Options

Standard delivery (three to four days) on all prints and small frames.
Larger items will be sent by UK courier and will require a signature on receipt. All international orders will be notified of a delivery charge prior to invoice and dispatch.
Alternativey you can buy online and collect from our Cardiff or Caernarfon outlets
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All images on this site are subject to international copyright laws. Copyright ©2008 Saltmarshe Art Publishers Ltd.